We would be happy to accept returns for up to 10 postmarked days from the original shipping date, provided that the item is: 1) not personalized and 2) in new, unused, unwashed condition (hereby defined as free from any stains, tears, odors, shrinkage, or major wrinkles). If we make a mistake in shipping or personalizing your order, we will fix it at no cost to you. *No personalized items can be returned, so please be sure to double check an order before you place it.*

We do not accept refunds for “rush order” or “back embroidery” add-on packs once the item has been shipped or embroidered, respectively. Put differently, once the work has been completed, we can no longer issue a refund, so please be certain before you place your order.