Frequently Asked Questions

Blank, non-personalized products ship ASAP, within 1-2 business days. Standard shipping transit time is around 3-5 days.

Due to the nature of personalized items, an additional 5-8 business day production time would be added to standard shipping time.

Absolutely. We offer rushes and expedited shipping options that may get the item to you by by tomorrow morning.

Contact us at cs@jtbridal.com for a quote.

We offer personalization options for most products that we sell.

Every product listing page should have appropriate dropdown menus for adding personalization.

If you have any trouble adding personalization, email us at cs@jtbridal.com for detailed assistance.

Everything we sell is shipped from our studio in Southern California. We currently ship to the United States only.

We exclusively design and oversee the manufacturing of everything we sell. The items are sewn at our factories overseas, and everything is personalized at our studio in Southern California.

To ensure the highest level of product quality and service, we will never dropship from a 3rd party or offshore our customer service.

A monogram is a three to four lettered ornament that arranges one’s initials in a particular way.  Monograms are traditionally in the order of first initial, LAST initial, and middle initial.  

The initial of the last name is placed in the middle of the monogram and made larger.  If your name is Allison Lee Weston, your monogram would be AWL.

Please provide all monograms in the final order they'll appear.

We would be happy to accept return for up to 30 days of the original shipping date, provided that the item is:

1) not personalized and

2) in new, unused, unwashed condition.

If we make a mistake in shipping or personalizing your order, we will fix it at no cost to you. No personalized items can be returned, so please be sure to double check an order before you place it.