Refund policy

Effective August 28, 2026

In short: personalized items are made to order and are final sale; non-personalized items can be returned within 30 days of the ship date; if we make a mistake or an item arrives damaged or defective, we fix it at no cost to you.

Almost everything we make is personalized for one person, so our return rules are simple and we ask you to read them before you order. If we ever get something wrong, we will make it right at no cost to you.

Personalized items

An item is "personalized" if you entered any text or chose any embroidery or print option for it — a name, initials, a date, a phrase, a font or a thread color applied to text. Personalized items are made just for you and cannot be resold. Personalized items are final sale and cannot be returned, exchanged or refunded, except as described under "Our limited warranty" below or as otherwise required by law. Items ordered without personalization can be returned as described under "Non-personalized items."

We stitch or print exactly what you type — the same spelling, capitalization, punctuation and order of letters — and we do not send proofs before we begin. Our fonts support the letters A–Z, numbers and common punctuation; if something you enter cannot be stitched in the font you chose (for example accented letters, symbols or non-Latin scripts), we will email you before we begin. Your order confirmation email shows your personalization exactly as we will make it. Please check it as soon as it arrives and email us immediately if anything is wrong.

Monograms: a traditional three-letter monogram is first initial, LAST initial, middle initial — the last initial goes in the center and is larger. For Allison Lee Weston, that is A W L. Type your initials in the order you want them stitched; we do not rearrange them. If you would like to see a stitched sample of a font or thread color before you order, email cs@jtbridal.com.

Our limited warranty: if we made a mistake, your item arrived damaged, or it is defective

This section is our limited warranty. It covers the original purchaser of any item bought from Joyful Tidings.

• Wrong item, wrong personalization, or damage in transit: email cs@jtbridal.com with your order number and photos of the item and its packaging within 14 days of delivery. Carriers require prompt damage claims, so please do not wait.
• Defects in materials or workmanship (for example, embroidery that unravels or a seam that fails in normal use): email us with your order number and photos as soon as you notice the problem, and within 60 days of delivery. Where the law where you live gives you a longer period, that longer period applies.

In each case we will, at your choice, remake the item, replace it, or refund the price you paid for it together with any gift-wrapping charge for that item (and the shipping and any rush fee you paid, if the whole order is affected). We may ask you to send the original back with a prepaid label we provide; if we do, your remake, replacement or refund is issued when the original reaches us or, if we tell you to keep it, when we confirm the problem from your photos. Refunds go to your original payment method within 5 business days of that point.

This warranty does not cover normal wear, damage caused after delivery, damage from washing or drying contrary to the care label, or the hand-finished variations described under "What is not a defect" below. It is in addition to, and does not limit, the implied warranty of merchantability or any other right you have under California law, the law of the state or country where you live, or federal law. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

What is not a defect

Every item is finished by hand. Small variations in stitch placement, embroidery size and thread shade are part of the craft and are not defects. Colors on screens differ from real fabric and thread, and the font preview on the product page is an approximation of stitched letters. Damage from washing, drying, ironing over embroidery, or use contrary to the care label, and normal wear, are not defects. Sizing is printed on each product page; a personalized garment that does not fit cannot be returned or exchanged, so please check the size chart before you order.

Non-personalized items

An item that has not been personalized may be returned for a refund if you request the return within 30 days of the date it shipped (the date on your shipping-confirmation email) and mail it back within 14 days after we send you return instructions. It must be in new, unused and unwashed condition with any tags attached and, where possible, in its original packaging. To start a return, email cs@jtbridal.com with your order number and we will send return instructions and the return address. Please do not send anything back without contacting us first; returns that arrive without a return authorization may be delayed.

• You pay return shipping unless the return is the result of our error, in which case we email you a prepaid label. We recommend a tracked service; we cannot refund a return that does not reach us.
• We refund the price you paid for the item, including any sales tax charged on it, to your original payment method within 5 business days of receiving and inspecting it. Your bank or card issuer may take additional time to post the credit.
• International returns: you pay return postage and any customs charges on the way back; duties, taxes and import fees paid to your country are not refundable by us.
• Original shipping charges are not refunded, except where the return is the result of our error. Rush and gift-wrapping charges are not refunded once the work has been done, except where the return is the result of our error.
• If a return drops your order below the free-shipping threshold or a discount's minimum, the refund is reduced by the shipping or discount amount the remaining order no longer qualifies for. We never charge your payment method more than you originally authorized.
• An item that comes back worn, washed, damaged, or without its tags cannot be resold. We will contact you: you may have it sent back to you at your expense, or accept the partial refund we propose. If we do not hear from you within 30 days, we issue the partial refund we proposed.
• Exchanges: a non-personalized item can be exchanged for another size or color of the same product, subject to the same 30-day window and condition rules, while the new size or color is in stock. You pay to ship the item back; we pay to ship the replacement. Personalized items cannot be exchanged, including for size.

Sale and clearance items follow the same rules: returnable if non-personalized, final sale if personalized.

Cancellations and changes

We start personalizing orders quickly — often within a few hours on business days. To cancel an order or change a name, thread color, font or size, email cs@jtbridal.com with the subject line "CANCEL" or "CHANGE" and your order number. If we receive your request before we have started stitching or printing your item, we will cancel or change it and confirm by email; until you have our confirmation, the order has not been changed. We read email during business hours, so a request sent overnight, on a weekend, or after we have started may reach us too late; we will tell you either way. Once we have started personalizing an item, that item can no longer be canceled or changed, except that if we are unable to ship on time you may cancel for a full refund as described in our Shipping Policy. Non-personalized items can be canceled at any time before they ship. A canceled order is refunded in full, including any rush and gift-wrapping charges, within 5 business days.

If we remove an item from an order at your request, the refund for that item is reduced by any discount or free-shipping benefit that the remaining order no longer qualifies for. We never charge your payment method more than you originally authorized.

Gift orders

Refunds are issued to the original payment method, so they go to the person who placed the order, not to the gift recipient. If that payment method has since been closed, contact us and we will arrange the refund another way.

Gift wrapping is charged per item, at the price shown in your cart when you order. If you cancel an item before we have packed it, its gift-wrapping charge is refunded along with it. Once an item has been wrapped, its wrapping charge is refunded only where we are at fault — see "Our limited warranty." A gift note costs nothing and is printed when we pack your order; to change or remove one, email cs@jtbridal.com with your order number before your order ships.

Late, lost or missing packages

Please see our Shipping Policy for what happens if a package is delayed, lost, or marked delivered but missing.

Your rights

Nothing in this policy limits any right you have under California law, the consumer protection law of the state or country where you live, or federal law. If the law where you live gives you a longer return or warranty period than this policy, the law's period applies. Questions? Email cs@jtbridal.com — we reply to most messages within one business day.