Shipping policy
Effective August 28, 2026
Everything we sell ships from our own studio, where we personalize each item ourselves. Here is what to expect.
Production time
- Personalized items are made to order. Most ship within 5–8 business days; please allow up to 10 business days of production time before your order ships.
- Non-personalized items ship within 1–2 business days.
- Large orders — a full wedding party or a corporate order with many names — may need longer. We email you a ship date within one business day of receiving such an order; if it does not work for you, you may cancel for a full refund before we begin.
Business days are Monday through Friday, excluding U.S. federal holidays; production time starts the next business day after your order (or after we resolve any personalization question we email you about). An order that contains both personalized and non-personalized items ships together when the personalized items are finished; if you need the non-personalized items sooner, place them as a separate order. The "Arrives" dates shown on product pages, and any dates shown at checkout, are estimates that add our production time to the carrier's typical transit time. They are not guaranteed delivery dates.
If we cannot ship on time
If we cannot ship your order within 10 business days of the start of production (or within the rush time you purchased), we will email you before that time runs out with a new ship date. You may accept the new date or cancel for a full refund, including any rush fee. If we cannot give you a new date, or the new date is more than 30 days away, we will cancel and refund your order unless you tell us you would like to wait.
Events beyond our control: if fire, flood, severe weather, epidemic, carrier or postal disruption, supplier failure, power or internet outage, or another event outside our reasonable control delays your order, we will tell you as soon as we know, give you a new ship date, and let you cancel any item we have not yet personalized for a full refund.
Need it sooner? Rush production
Rush production is sold in the cart under "Need it sooner?". The cart shows the rush options, what each costs, which one fits the number of personalized items in your order, and how many business days of production it buys. If you choose an option that does not cover the number of items in your order, we will email you before we begin, and you can pay the difference or have the rush fee refunded and your order made at standard speed. A rush shortens our production time only; it does not change how long the carrier takes, so for the fastest arrival combine a rush with Express shipping at checkout.
Our rush promise: we will ship a rushed order within the number of business days shown when you bought the rush, counted from the next business day after your order (and after we resolve any personalization question we email you about). If we miss that date, we refund the rush fee in full, and you may also cancel any unshipped items for a full refund as described under "If we cannot ship on time." The rush fee is not refunded where the delay results from a change or missing information on your side. If you need overnight delivery or have a firm event date, email cs@jtbridal.com with your quantity and need-by date before you order.
Gift wrapping
Gift wrapping is sold in the cart, per item, so you can wrap one gift and leave another plain — the cart shows each wrapped item and what its wrapping costs. Wrapped items are packed individually in the wrapping you chose. If you are sending several gifts to different people, place them as separate orders so each ships to its own address.
Shipping within the United States
Shipping options and costs are shown at checkout before you pay.
- Standard — $8, usually 3–5 business days in transit after your order ships. Free Standard shipping on orders of $70 or more, based on the merchandise subtotal after discounts and before tax, as shown at checkout. A few heavier products ship at a weight-based Standard rate instead and do not qualify for free shipping; the exact charge is always shown at checkout before you pay.
- Express — $15 flat; the carrier service and its estimated transit time are shown at checkout. Express shortens transit time only; production time still applies unless you also add a rush. Express is not available for the weight-based products mentioned above, and some Express services cannot deliver to PO boxes or APO/FPO/DPO addresses; if Express cannot reach your address, we ship by USPS Priority Mail and refund the difference.
We ship to all 50 states, Washington, D.C., and U.S. territories, including PO boxes and APO/FPO/DPO addresses (by USPS).
International shipping
We ship to Canada, the United Kingdom, Australia, New Zealand and a number of other countries; if your country is available it will appear at checkout, with rates calculated live from the carrier (USPS or DHL Express). A few heavier products cannot be shipped internationally, and a cart containing one will not show international options. International orders typically arrive 7–21 business days after they ship, depending on the service and destination; customs processing can add time.
Duties, taxes and import fees are not included in our prices or shipping charges. They are set by your country, are the responsibility of the recipient, and the carrier may collect them before delivery. We cannot mark orders as gifts or understate their value. If a package is refused or abandoned because duties were not paid and it comes back to us, we refund the price of any non-personalized items less our outbound and return shipping costs; personalized items cannot be refunded. We are not responsible for customs delays.
If you are a consumer in the United Kingdom or the European Union: for non-personalized items you have the right to cancel your order within 14 days of receiving it, without giving a reason, by emailing cs@jtbridal.com — you may simply write "I hereby give notice that I cancel my order [order number], ordered on [date], received on [date]" with your name and address. Return the item to us within 14 days of telling us; you pay the cost of returning it. We refund the price and our standard outbound delivery charge within 14 days of receiving the item or your proof of posting. This right does not apply to personalized items. Nothing in this policy limits guarantees you have under the consumer law of your country, including the UK Consumer Rights Act 2015 and the Australian Consumer Law.
Tracking
We email you a tracking number when your order ships. Tracking may take up to one business day to update after the carrier picks up the package.
Shipping address
Please check your shipping address carefully at checkout. If you notice a mistake, email cs@jtbridal.com immediately with your order number; we can change the address until the shipping label is created, and we will confirm the change by email. We are not responsible for a package delivered to an incorrect or incomplete address that was entered at checkout, and we cannot recover it from the carrier once delivered. If a package is returned to us because of an address problem, we will email you; we reship once the new postage is paid (Standard rate). If we do not hear from you within 30 days, we refund any non-personalized items less the original shipping charge, and we hold personalized items, which cannot be refunded, for a further 60 days for you to claim.
Delayed, lost or damaged packages
- Delayed: Carrier delays, weather and peak-season volume are outside our control, and delivery dates are estimates, not guarantees — including for Express. We will help you track any package. If the carrier's own money-back guarantee applies to your shipment and the carrier misses it, we pass the carrier's shipping refund on to you when we receive it.
- Marked delivered but not received: Please check with household members, neighbors, your building's mail room and the carrier first — packages are sometimes scanned before they physically arrive. If it has not turned up within 3 days, email us within 7 days of the delivery scan and we will open a trace with the carrier. If the carrier finds it delivered the package to the wrong address, we remake or refund your order. If the carrier confirms delivery to the address on your order, the package is considered delivered (see our Terms of Service); we will still help you with a carrier claim and will review the situation with you case by case.
- Lost in transit: If tracking shows no movement for 10 days on a domestic shipment (21 days international), or the carrier declares the package lost, email us. We will remake your order at no cost or, if you prefer or we cannot remake it, refund it. We handle the carrier claim ourselves; you do not need to wait for it.
- Damaged: Email us within 14 days of delivery with photos of the item and the packaging. We will remake or replace it at no cost, or refund it if you prefer — see "Our limited warranty" in our Returns & Exchanges Policy. Please keep the item and packaging until we tell you otherwise; the carrier may need to inspect them.
Holiday deadlines
Ahead of major holidays we may post order-by dates on the site. They are our best estimate of the last day an order can be placed and still arrive in time; they are not a guarantee. Orders placed after a posted deadline may not arrive in time even with a rush, so please email us before ordering if your date is tight.
Questions about shipping? Email cs@jtbridal.com — we reply to most messages within one business day.